We aim to get all in stock orders dispatched within 1 working day. We will send a dispatch email when your dvds have been posted. All items are sent from within the UK using Royal Mail, UPS or DHL couriers, depending on weight and value. Most items posted using FREE Super Saver delivery will be posted via Royal Mail. If your item was in stock when you ordered this is usually within a few days, but please note we make no guarantees as they can take longer. If your dvds have not turned up within 15 working days please contact us.
When you place an order we aim to dispatch within one working day, for delivery within 3-5 working days. However please be aware Royal Mail can be unpredicatable at the best of times, and they do not consider an item lost until 15 working days have passed. Please do not contact us for replacement dvds until 15 working days have passed since your item was marked as dispatched in your account, and you have checked at your local sorting office. Some items will be sent Recorded Delivery and will require someone to be in. If not Royal Mail will leave a card for you to pick up your parcel from your local sorting office. You have 7 days to pick this up before they return it to us. We will then charge you a redelivery charge. If an item is out of stock, we will contact you to arrange an alternative date or a refund.
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